Refund Policy

All Sales Final

All credit purchases are final and non-refundable. Once credits are added to your account, they cannot be exchanged for cash or transferred to another account.

Exceptions

We may issue refunds in the following limited circumstances:

• Faulty transactions where payment was processed but credits were not added to your account
• Double charges for the same purchase
• Service delivery failure where credits cannot be used despite our systems being operational

Refund Requests

To request a refund under eligible circumstances, contact us at [email protected].

Please include your account email, transaction date, and a description of the issue. We review all requests within 14 business days.

Approved refunds are issued to the original payment method used for purchase. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

Chargebacks

If you initiate a chargeback or payment dispute with your card issuer or payment provider without first contacting us to resolve the issue, your account may be suspended pending resolution.

If a chargeback is resolved in our favor, the original charge will be reinstated and a $25 administrative fee may be applied to cover processing costs.

Fraud Prevention

We reserve the right to investigate suspicious refund requests and may require additional verification to prevent fraud. Abuse of the refund policy or repeated refund requests may result in account termination.